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- How to purchase retail
- Payment methods
- Client identification
- How to purchase wholesale
1 – HOW TO PURCHASE RETAIL
First step of the process of retail purchase.
In order to purchase retail you will need to press on the shopping cart placed next to the
selected products.
The shopping cart show you the products, prices and quantities that you have add to it, during
your navigation on www.e-hancraft.com
Once you are satisfied with the order you must click on the button "Shopping request" placed on
the lower part of the screen where the shopping cart is placed. This leads to a screen in which,
in case that you have already bought at the platform, your e-mail and password will be asked,
otherwise your e-mail, password and confirm password will be asked.
If you have bought before at the platform and you have identified yourself with your e-mail and
password, we will show you the address memorized in the data base in order to make the delivery
of your order. You will be able to modify your address if necessary.
If it is your first time, the form will be empty for you to introduce your identification and
address data.
After the confirmation of the data, a summary of your order on the screen. If you agree with the
content of the shopping cart select "Send Shooping request".
All the information that you will send us will be cryptized and stored in our safe server in
order to guarantee the confidentiality and unassailability of your personal data.
Second step of the process of retail purchase.
Once we have received your Shopping request, we will consult the craftsmen/women that make the
crafts that you have on your shopping cart, the delivery term of the requested crafts, as well as
the different transport modalities (price and days required for each transport modality, from the
craftman/woman residence to your home).
As your shopping cart may have crafts made by more than one craftsman/woman, by e-mail we will
send you the following information, related to the crafts that appear in your shopping cart,
divided in each of the craftsmen/women involved:
- Delivery installment of the crafts from each craftsmen/women.
- Transport period and price for each transport modality.
- List of the crafts of each craftsman/woman. Requested quantity of crafts, price and total
amount.
- Cost of the first transport alternative (we will indicate the delivery term). If there were
more than one transport alternative we would repeat the information changing this particular
data.
- Cost of the guarantee. We will provide another alternative without the guarantee cost.
Once obtained the total amount of each set of information, we present for each set the four
methods of payment:
- Bank transfer.
- Safe credit cardPayPal
- Western Union
You will also have the possibility to indicate us, if you wish, that you want us to send you the
bill by e-mail and the corresponding original altogether with the package.
2 – PAYMENT METHODS
- Bank transfer
- Safe credit card
- PayPal
- Western Union
Bank transfer
You are able to order a bank transfer to our account:
| Name | Entity | Office | DC | Account Number |
| La Caixa | 2100 | 3700 | 79 | 2200216790 |
Account number for shoppin made from outside Spain:
| Name | (IBAN) | Entity | Office | DC | Account Number |
| La Caixa | ES62 | 2100 | 3700 | 79 | 2200216790 |
Bank identification code (SWIFT CODE): CAIX ES BB XXX
Favoured: Internet en el Comercio, S. L.
In the transfer you must indicate the order number and your name. Once the payment is done you must send us an e-mail in order to communicate us your name,
transfer date and amount, as well as the order number.
Once our bank communicates us that the transfer has been done, we will order the craftsman/woman
to send you your order, within the obliged delivery term.
Safe credit card
For the payment with credit card the company which wants to open a virtual shop
must open an account and hire a payment gangway, this procedure its made by a Bank or a Savings
bank. Just for having a Virtual TPV the responsible of the shop must have
contribute to the Bank or Savings bank certain papers that proves you as owner of the payment
gangway.
Regarding the payment with credit card, by the user, there is a main question to
have in mind, that is that the data of the credit card will not be manipulated by our company,
because of computer system makes a call to the bank´s safe server, sends it the information of
the amonunt to pay, and is the Bank or Savings bank which asks the credit card´s data and makes
the payment.
The bank does not know the content of the shopping cart, therefore there is no risk that the bank
will use this information to study the social-echonomical profil of the user.
In our case, we do not store or have access to the credit card data. So there is no risk in an
improper use from our side, because we do not know the data of the credit card.
Besides, the Asociación Española de Comercio Electrónico(AECE) has created a website in order
to advise and inform about the Internet Shopping. You will be able to access that information in
www.estrenate.com.
The Visa payment is made in La Caixa website, at a safe server.
This is the proof that your system has recognized that is in a safe zone and that the
exchanged data between itself and www.e-handcraft.com
by means of the safe payment gangway (lacaixa.es) so they can not be seen by others.
We use an advanced cryptic protocol (SSL, Secure Sockets Layer) in order to protect the
information that you have given us. Your data will be encrypted automatically and can only be
decoded by the addressee.
When you choose to pay by your safe credit card, you will be able to check that you enter to
different screens. They are the payment gangway of the bank, which is the receiver of the
encrypted information of your credit card. HTTPS = Safe Zone.
You can also check the security of www.e-handcraft.com
watching the address f your explorer: your will see that, as you enter the payment zone of La
Caixa Bank (5th bank of the European ranking), where the confidential data are asked, the address
changes. This way you are able to check that you have accessed to the payment gangway and that
you are now in a safe page. That uses the SSL protocol.
We have add the newest technology developments in safe credit card payment so that your shopping
is made in a completely safe way. The newest developtments offer the possibility to pay your
shopping by virtual TPV with the highest security, with the new payment protocol developed by
Visa and Mastercard, using safe credit cards.
What is to make a “safe credit card"?
Is to link to your Visa and MasterCard credit cards a password to exclusive Internet shopping.
Moreover, in the case of the Visa credit cards, lie in choosing a personal message that will
always appear on the form where you are asked the password.
How to make your credit cards “safe credit cards”?
Obtaining by means of your bank a new password for your Visa and MasterCard credit cards, which
will grant you that nobody else can use your credit cards to make Internet payments.
What advantatges has the payment with “safe credit cards”?
Guarantees the identity of the purchaser.
You recognize the legitimacy of the transfer, avoiding impersonations.
Allows you to use your credit cards in shops and cash points; and at the same time with your new
safe passwords, do shooping in the Internet with the same credit card with total security, just
as if you were in the shop.
PayPal
PayPal, an eBay company
PayPal is the number one On Line payment method in the world.
Es very easy, fast and safe method.
It will be associated to your VISA credit card.
If you do not have a PayPal account yet and you do not know the advantages of this payment method
you can register yourself completely free clicking on the logo:
PayPal Headquarters:
 | Australia |
 | France |
 | Switzerland |
 | Belgium |
 | Italy |
 | United Kingdom |
 | Germany |
 | Netherlands |
 | United States |
 | Canada |
 | Austria |
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Others countries where you are able to use PayPal:
 | Anguilla |
 | Hong Kong |
 | Norway |
 | Argentina |
 | Iceland |
 | Portugal |
| Australia |
 | India |
 | Singapore |
 | Brazil |
 | Ireland |
 | South Korea |
| Canada |
 | Israel |
 | Spain |
 | Chile |
 | Italy |
 | Sweden |
 | China |
 | Jamaica |
 | Taiwan |
 | Costa Rica |
 | Japan |
 | Thailand |
 | Denmark |
 | Luxembourg |
 | Turkey |
 | Dominican Republic |
 | Malaysia |
 | Uruguay |
 | Ecuador |
 | Mexico |
 | Venezuela |
 | Finland |
 | Monaco |
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 | Greece |
 | New Zealand |
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Western Union
Company especialized in International Money Orders. Is in 95 % of the countries of the Globe. In
a few minutes the money orders will be in their destination.
Western Union has more than 300 agents in Spain and 35.000 around the world.
There is no better service. The simplicity in the procedure will marvel you. You only have to
fill in a simple form and Western Union will deliver to the addressee in just a
few minutes, without intermediate currency converts, and in cash. Western Union
offers, moreover, the comfort of an uninterrupted timetable from 8 to 24 hours, including Sundays
and Holidays.
In order to talk with a representative of the customer service in spanish, pone to
001-800-325-4045, in the United States of America.
IMPORTANT:
The procedure to follow is very simple:
First:
Go to one of the WESTERN UNION offices of your place.
To find an office or agency of WESTERN UNION close to your city click here or visite the web: www.westernunion.com
Second:
The data you will need to make the money order are:
- Name of the money order addressee: Enrique Arau Puchades (Internet en el
Comercio, S. L. Administrator)
- N.I.F: 37.559.796 Z
- Address: C/ Santa Clara, 54 3º - 17001 Girona. Spain.
- Telephone: (+34) 72 412 216
Third:
Pay the service´s commission.
Fourth:
Once send the money order you have to send us by e-mail the following data:
- Who makes the money order.
- From where comes the money order.
- Amount of the money order.
- Reference number of the money order (the one on the receipt you will be given).
3 – CLIENT IDENTIFICATION
You can purchase in our platform, identifying yourself as client, who has already purchased in
the shop, for this you will have to fill in the e-mail address and the password that you used in
the previous purchase, and press the Continue button.
Then it will appear the form that you filled in the last time. If you wish to modify the address
you will be able to, and we will save it for your next purchases.
In case that the e-mail address or the password introduced are not correct or that you are not
able to remember them, you will be able to make your order marking the option: “Is my first time
in the shop”, filling in again the e-mail and the new password.
In case that this is your first purchase, you must mak this option and you will have to fill in
your e-mail, password and confirm password. You will have then to press Continue and give us your
address data.
For future purchases, you will have to select “I have already purchased in the shop” and
introduce your e-mail and password already used to identify yourself as the client of your first
purchase.
4 – HOW TO PURCHASE WHOLESALE
For this type of purchase you must not use the shopping cart.
For wholesale purchases you are able to choose the products you are interested in among those in
our platform.
You have to take note of the reference or the commercial name of each item. You have to send us
an e-mail to info@miescaparate.com with the list of the
crafts that you want to purchase with the detailed instruction about the good´s delivery place,
the payment method and other descriptions that you consider important to mention.
This e-mail will be used as first contact for our staff to study your request in the best
possible way to give you a fast and effective answer according to the given data.
The answer message will show you the steps to follow in order to agree how the sale will be made
between the parts, confirming all the purchase data, delivery method chosen, and the necessary
information for you to make the payment according to the given options.
If you find any difference concerning the original order, you must communicate it before making
the payment and wait for the e-mail that will confirm the different data.
On the e-mail as well as the data related to the commercial operation, will include the following
data:
- Name
- Personal or company identification code
- Address
- E - Mail
- Website (if there is one)
- Telephone
- Fax
- City
- Zip/Postal Code
- State/Province
- Country
- Quantity of each of the items you request.
- Delivery place of the purchased items, pointing out the destination.
- Other information that you consider important to send us, such as payment method proposal,
etc...
In a few days you will receive an e-mail with the cost of the operation and the different payment
methods.
In case you decide to purchase, you must send us an e-mail communicating such decision,
requesting to be sent a proform bill (paper that will probably be useful for the procedures in
your country). In a few days, you will receive a proform bill by e-mail.
In order to solve any doubt, query or suggestion you can contact us in:
info@miescaparate.com
It is important that you take into account that as the crafts are 100% handmade they can have
small variations in their measures, weigh and decoration.
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